One of my favorite books is Fred Lee’s “If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently.”
I heard Lee speak at a conference a few years ago, and was completely sold. If we could capture the team – the energy – the enthusiasm of Disney in our building, people would not only want to live there, people would want to work there, too – in droves. What a nice mental picture that makes!
In the conclusion of the book, Lee poses this question:
“Have you ever worked very hard along side other people and absolutely loved every minute of it, even though you were physically exhausted at the end of the day? Is so, what made it so enjoyable?”
Lee goes on to answer the question for himself, sharing a story of backbreaking work side by side with family members, repairing his mother-in-law's house. Using precious vacation time to do it, too. And loving every minute of the work.
At the end of the story, Lee remarks,
“…I would describe the perfect work environment as finding an unsurpassed level of joy in hard work with good friends, doing something important for someone else who cannot do it for themselves. What comes closer to this picture than being a caregiver in a hospital [or senior care community]? The question is, how does one create such a team, and maintain such a spirit?”
Lee goes on to review some of the ways he believes this can happen. We’ll continue next week with some of his concrete ideas to make this happen for you!
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